Rosengod Education Institute - Grant Writing
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Workshops & Seminars
Customer Service

Delivering Superior Customer Service - a powerful, interactive one-day workshop

Exceed your customers expections by delivering "WOW" service and customer-focused management. These workshops are designed to impress your customers and get repeated business.

Attend this workshop and learn how to:

  • Identify customer perception
  • Interpret customer needs and wants
  • Develop the right customer service attitude
  • Communicate effectively with customers
  • Handle upset and angry customers
  • Use proper telephone skills
  • Manage caller behaviors
  • And more!

WORKSHOP

COURSE HOURS

 DESIGNED FOR

Superior Customer Service

6 - 8 hours

Customer Service Managers
Customer Service Providers
Business Owners
Corporations

About Our Instructor
Yvonne Morris, Professor

Yvonne P. Morris
Professor, Human Resource Consultant and Holistic Wellness Coach

Yvonne has a Masters Degree in Human Resource Management and over 15 years in human resource management and development, life coaching and public speaking.  She is the author of the best seller book Balance: Meditations and Prayers for Everyday Life which celebrates our innate greatness, as well as inspirational cards and CDs.  Yvonne facilitates our Customer Service Workshops, and conducts a specialty workshop on Appreciative Inquiry. She currently teaches at Broward Community College.  Her passions include Life Coaching, writing and journaling.